Frequently Asked Questions

Everything you need to know about your gear and your game.

What is the standard shipping time for custom clubs?

Custom-built clubs typically require 7-10 business days for assembly and quality testing before being shipped via UPS Ground.

Do you offer a trial period for new drivers?

Yes, we offer a 14-day 'Playability Guarantee.' If you are not satisfied with your performance, you can return the club for store credit or an exchange.

How do I determine the correct glove size?

Please refer to our Size Guide located on each product page. We recommend measuring from the base of your palm to the tip of your middle finger for the most accurate fit.

Are your golf balls sold in bulk quantities?

We offer tiered pricing on 3-dozen and 6-dozen packs of our premium tour-grade balls. Check the 'Bulk Buy' section on our shop page for current discounts.

What is your return policy for apparel and footwear?

Items must be in new, unworn condition with original tags attached. Returns are accepted within 30 days of purchase for a full refund.

Do you provide international shipping?

Currently, Outer Banks Golf Club ships to the United States and Canada. International shipping rates and duties are calculated at checkout.